Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
U.S. Shipping
How soon will I receive my package?
Standard shipping typically takes 4–6 business days, depending on your location. Please note that this includes 1–2 business days for order processing.
How much does shipping cost?
For one-time, non-subscription orders, standard shipping within the U.S. is $5. BetterWild subscribers receive 25% off of their orders (including free shipping)
Do you offer expedited shipping?
At this time, we offer Standard Shipping only. Orders typically arrive within 4–6 business days, including 2–3 business days for processing.
Can I change or cancel my order?
We strive to process and ship orders as quickly as possible. As such, our team has a limited window during which we can edit an order’s contents or cancel the order.
Can I change my order's shipping address after ordering?
We strive to process and ship orders as quickly as possible. As such, our team has a limited window during which we can edit an order’s shipping address.
If you need to request a change of address, please reach out to us at info@betterwild.com as soon as possible, and we will do our best to accommodate your request.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s progress.
Returns
What is your return policy?
We’re pleased to offer a 30-day Guarantee that is designed to give you and your dog the opportunity to try BetterWild for the first time, risk-free. If you or your pup are not satisfied with your product for any reason, you may return it within 30 days of delivery for a full refund.
To initiate a return, please contact our team at info@betterwild.com and include your order number along with the reason for the return.
How can I return an item?
We’re sorry to hear you may want to return your BetterWild product!
To begin the process, please email our team at info@betterwild.com and include your order number along with the reason for the return. Our team will be happy to assist you.
How long will it take to receive my refund?
Once your return has been processed, refunds typically take 3–5 business days to appear on your card statement, depending on your financial institution.
International Shipping
What countries do you ship to?
At this time, we currently ship internationally to Canada only.
We hope to expand our international shipping options in the future and will be sure to share updates as we grow. To stay informed, we recommend subscribing to our email list by clicking the yellow “Join Our Pack” pop-out on the left-hand side of our website.
How soon will I receive my package?
For customers in Canada, orders may take approximately 2 to 4 weeks to arrive. In some cases, shipments may be divided into multiple packages to help prevent delays at customs due to quantity restrictions.
How much does shipping cost?
For one-time, non-subscription orders, standard shipping to Canada is $9.95. BetterWild subscribers receive 25% off of their orders (including free shipping)
Are duties and taxes covered in your flat-rate shipping?
Customs duties and taxes are not included in our flat-rate shipping cost and may be charged by the carrier upon delivery. Please note that these fees are the responsibility of the customer and are not eligible for refund.
Do you offer expedited shipping?
At this time, we offer Standard Shipping only.
Orders may take approximately 2 to 4 weeks to arrive. In some cases, shipments may be divided into multiple packages to help prevent delays at customs due to quantity restrictions.
Can I change or cancel my order?
We strive to process and ship orders as quickly as possible. As such, our team has a limited window during which we can edit an order’s contents or cancel the order.
If you need to modify or cancel your order, please reach out to us at info@betterwild.com as soon as possible, and we will do our best to accommodate your request.
Can I change my order's shipping address after ordering?
We strive to process and ship orders as quickly as possible. As such, our team has a limited window during which we can edit an order’s shipping address.
If you need to request a change of address, please reach out to us at info@betterwild.com as soon as possible, and we will do our best to accommodate your request.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s progress.
Accounts & Payments
What payment methods do you accept?
We accept most major credit cards (including Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Google Pay, and Venmo.
If you experience any issues processing your payment, please email our team at info@betterwild.com and we will be glad to assist you.
Do you accept prepaid gift cards?
Yes, we do accept most prepaid Visa, Mastercard, and American Express gift cards. Please ensure that the card has been properly activated and registered with a billing address before use.
If you encounter any issues while using a prepaid card, feel free to reach out to our team at info@betterwild.com, and we’ll be happy to assist you.
How do I log in to my account?
To access your account, please visit our login page and enter your email address. You will receive a verification code via email, which you can use to securely log in and manage your subscription details.
If you encounter any issues logging in, please email our team at info@betterwild.com and we will be glad to assist you.
Product
Where is BetterWild made?
BetterWild products are formulated and manufactured in the United States.
Is your packaging recyclable?
BetterWild’s packaging is 100% recyclable. One of our goals is to eliminate the plastics found in so many pet products that end up ruining the oceans and many natural habitats. Our packaging is entirely plastic-free, and we plan to continue to do this in the future.
Will BetterWild products work with my cat?
While we truly love all animals, BetterWild products are specifically formulated by veterinarians for use by dogs. At this time, we do not offer products for cats, though expanding to feline-friendly options is something we are actively considering for the future.
What do I do if my dog doesn't like the taste?
If your dog is hesitant to try our chews, we suggest starting with half a chew or mixing it into their regular meals. Many have also found success by pairing the chews with a small amount of peanut butter or cheese!
